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There was a time when HP had the worst customer service. I am beginning to think XM has surpassed them. Over a year ago, I noticed that I was driving very little. My insurance is a total waste of money as the car sits there unless I go pick up groceries, and by pick up, they bring them to my vehicle pre-ordered.
With COVID, I have used less than 8 gallons since New Year’s Eve.
Satellite Radio was my way of keeping up with the news from one of the major stations.
Last April 2019 (before COVID) I called to cancel, and of course, I went through the usual song and dance, and then they put you with a ‘retention specialist.’
Here is this great deal, blah blah blah. Instead of $438 a year, you can have it for $99 for each radio plus fees, taxes, and other charges that are non-specified. ‘A recording artist fee..?’
I acquiesced. Going through my statement later, I found out that they charged me the full amount anyway. Pfft…Next year I cancel.
The time of year comes amid COVID. Nope, call and get put on hold for much too long, so I write them a letter. That was weeks ago.
Today I get another bill in the mail for $438 plus late charges. Umm, no, I wrote you a letter asking you to cancel the services. The agent cannot deal with that; she can only cancel the service after the song and dance about the special price and pausing my subscription until July. Hello, it is June. WTF?
What part of ‘the car is not going anywhere?’ does she not get?
I am assuming they are going to send me some bill for services not used even after I sent them a letter to terminate my service. Do I fight it? Do I pay them and talk about how crappy they are on every blog I can find?
Here is the deal…There are too many streaming services out there, which my car stereo can incorporate through the cell phone. From Iheart radio, Amazon Prime, and Pandora. I am sure there are others, not to mention iTunes and how about the regular broadcast. Why XM? Why pay some exorbitant price for a service that gives you non-commercial commercials? What is this fee for the recording artist? Do they see any money from that collected bit of extortion?
I would be willing to pay a nominal fee for such a service but, when it is this damned hard to kill it, why go through the grief?
Your mileage might vary, but I think my cable company is going to be my next one to scrutinize. There are more options to TV than you might imagine.
Stay tuned for more details.
Much Love -TW